Account & Data Deletion

This page explains how to request deletion of your account and personal data held by SnowWind Ski School (operating entity: Yukikaze Co., Ltd.; privacy contact: [email protected]) for our website and the “雪風 SnowWind” mobile app. For the full scope of data collected and how it is used, see our Privacy Policy.

How to request deletion

Email [email protected] with the subject “Data Deletion Request” and include:

The email address used to sign in (Google Sign-In or email account)
If you booked as a guest, the name and contact details used at booking, so we can verify your identity

We will verify your identity and complete the deletion within a reasonable period (30 days in principle) after receiving your request, and will reply by email once done.

What gets deleted

Account information (email, display name, avatar)
In-app learning/usage progress and cloud-synced ride recordings (locally stored ride recordings can be deleted directly in the App, or removed entirely by uninstalling it)
Photos/videos you shared to the community feed (public links removed as well)
Personally identifiable data in your course/booking history

Data we may retain, and why

Under the APPI and applicable tax/accounting/dispute-handling obligations, some data may be retained for a period after your deletion request and then deleted or anonymized:

Payment and transaction records (statutory retention for tax/accounting)
Safety and consent evidence (e.g. risk-acknowledgment consent records), retained per the policy described in our Privacy Policy
Data needed for an ongoing dispute or claim

Partial deletion / deactivation only

If you’d like to delete only your App account while keeping your course history for future bookings, or remove only specific photos/posts, please say so in your request — we will accommodate this where feasible.

Questions about this page can be directed to our Privacy Policy or by emailing [email protected].

Last updated: 2026-07-31