Account & Data Deletion

This page explains how to request deletion of your account and personal data held by SnowWind Ski School (operating entity: YUKIKAZE, K.K.; privacy contact: [email protected]) for our website and the “雪風 SnowWind” mobile app. For the full scope of data collected and how it is used, see our Privacy Policy.

How to request deletion

Option 1: Delete in the App

Sign in to the App and open the 「我的」 (Me) tab.
Tap 「刪除帳號」 (Delete account), then 「繼續」 (Continue) and 「永久刪除」 (Delete permanently).

Deletion runs immediately and cannot be undone. It deletes your account, learning progress, cloud-synced ride recordings, feed photos, posts and comments, lesson-photo deliveries and push registrations; your name, email and phone are removed from bookings, and payment and transaction records are kept as required by law. The App then clears that account’s data on the device. If you have a refund question, contact us before deleting. Coach and staff accounts cannot be deleted in the App; use Option 2.

Option 2: Email

Email [email protected] with the subject “Data Deletion Request” and include:

The email address used to sign in (Google Sign-In or email account)
If you booked as a guest, the name and contact details used at booking, so we can verify your identity

We will verify your identity and complete the deletion within a reasonable period (30 days in principle) after receiving your request, and will reply by email once done.

What gets deleted

Account information (email, display name, avatar)
In-app learning/usage progress and cloud-synced ride recordings (locally stored ride recordings can be deleted directly in the App, or removed entirely by uninstalling it)
Photos/videos you shared to the community feed (public links removed as well)
Personally identifiable data in your course/booking history

Data we may retain, and why

Under the APPI and applicable tax/accounting/dispute-handling obligations, some data may be retained for a period after your deletion request and then deleted or anonymized:

Payment and transaction records (statutory retention for tax/accounting)
Safety and consent evidence (e.g. risk-acknowledgment consent records), retained per the policy described in our Privacy Policy
Data needed for an ongoing dispute or claim

Partial deletion / deactivation only

If you’d like to delete only your App account while keeping your course history for future bookings, or remove only specific photos/posts, please say so in your request — we will accommodate this where feasible.

Questions about this page can be directed to our Privacy Policy or by emailing [email protected].

Last updated: 2026-11-06