Hokkaido companion service terms and responsibilities

1. Nature of the service

Professional Ski & Snowboard Companion is provided by Yukikaze Co., Ltd. It provides companionship during the agreed hours and general suggestions. It is not a lesson, technical training, exam preparation, supervision, childcare or professional rescue service. No skill improvement or learning outcome is guaranteed. An instructor qualification does not turn this booking into a lesson; actual conduct and applicable law still govern the provider’s obligations. These terms, the confirmed booking, existing cancellation/refund policy, risk disclosure and health/privacy consents form the booking documents. These terms govern the companion service scope and insurance; ordinary lesson inclusions do not automatically apply.

2. Eligibility and participants

Every participant must independently link fluent S turns on intermediate red runs, control speed, turn, stop, use lifts and manage their equipment. Disclose ability, equipment and relevant health information accurately. There is no product participant cap or per-person price increase. This does not include individual monitoring or a guarantee that everyone remains together. Participants must maintain contact and follow agreed meeting arrangements. Existing guardian consent requirements apply to minors; supervision and childcare responsibilities do not transfer to the companion. Anyone needing lessons or ongoing care should choose a suitable teaching service.

3. Terrain and daily arrangements

Activities stay within resort management boundaries and only in terrain explicitly open and permitted that day. Managed terrain is not automatically permitted terrain. No out-of-bounds, closed or prohibited areas, crossing closures, or guiding beyond resort boundaries. Follow signs, patrol and resort staff instructions. Routes and pace depend on conditions, open terrain and actual ability; no particular route, powder, lift or number of runs is guaranteed. If ability is inadequate, a participant is missing or injured, or danger arises, stop the affected activity, contact patrol/rescue as appropriate and inform the school. The absence of a supervision service does not justify ignoring a known danger or refusing reasonable emergency assistance.

4. Duration, prices and booking

Per group: 4 hours of companionship plus 1 hour of rest costs ¥50,000; 5 hours plus 1 hour of rest costs ¥60,000. Rest is separate from companionship. Service starts at the agreed time; late arrival does not extend it. Equipment and ticket assistance during the service counts toward service hours. Base-price resorts: Sapporo Kokusai, Teine, Asarigawa, ONZE, Fu’s, Bankei and Sapporo Moiwayama. Add ¥10,000 per group per booking for Kiroro, Rusutsu or Niseko; add ¥15,000 for the Kamui Ski Links, Santa Present Park, Canmore Ski Village, Furano, Hoshino Resorts Tomamu or Sahoro. These are this product’s commercial price zones. Peak surcharge: ¥10,000 per group per day, December 24–January 3 and February 5–12, 2027. Venue and peak surcharges can both apply. No multi-day discount or paid instructor nomination. Lift tickets, equipment rental, meals, transport and personal insurance are excluded. Contact support to confirm other Hokkaido resorts and prices; specify the actual resort for Niseko. Unconfirmed pricing is not an accepted booking. The existing application, review, confirmation, payment, receipt, cancellation and refund process applies. No payment is required to submit an application. Final confirmed booking records govern the price.

5. Risks, duties and liability

Participants voluntarily accept inherent risks including falls, collisions, terrain, snow/ice, visibility, weather and equipment. They must act within their abilities, obey resort rules and manage their own belongings and conduct. The school and companion must perform the agreed service with reasonable care, provide appropriate risk information and necessary emergency contact assistance, and must not lead guests into prohibited terrain. Loss caused by breach, negligence, prohibited conduct or collision by staff is handled according to facts, causation, fault and applicable law. Acceptance of inherent risk is not a waiver of statutory rights. These terms do not exclude non-excludable liability or allow the school to unilaterally decide liability. Insurance outcomes and the service’s name do not replace legal responsibility.

6. Insurance and incidents

The student accident insurance supplied for school teaching lessons is not included. Liability insurance is not automatic personal injury or property cover for guests. Participants must arrange personal ski/accident insurance appropriate to their actual activities. Liability resulting from staff fault and any school liability-insurance claim depend on the facts, law, actual policy and insurer’s review. Coverage, limits or successful payment are not guaranteed. An insurer’s decision does not remove legal liability. After an incident, stop the activity, avoid further danger where safely possible, contact patrol/rescue and the school, and preserve necessary evidence. Staff must not independently promise compensation, insurance payment or fault allocation.

7. Acknowledgement and records

The booking contact confirms reading these terms and informing fellow participants of the service nature, eligibility, terrain limits, personal insurance and responsibilities. Existing individual risk, health and guardian-consent procedures remain applicable. These terms do not rewrite previously accepted bookings.

Legal reference

The liability wording reflects the restrictions on exclusion clauses in Article 8 of Japan’s Consumer Contract Act: Consumer Affairs Agency commentary. These are school service terms, not a representation of approval by a lawyer, administrative scrivener or insurer.